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Blue Line Innovations - PowerCost Monitor™ Online Support

Technical, Setup & Configurations

For your convenience we've listed the most frequently asked questions below.


  1. “The display is showing dashes in the first and fourth rows.” or “My display is showing “---“. What can I do?”


  2. “The display won’t go out of ID Mode”


  3. “Every now and then the display spikes up and shows that I am using a lot of electricity, even though I don’t have that many things on?”


  4. “Usage not updating, remaining at $0.04 /hour”


  5. “I see a battery symbol. What should I do?”


  6. “If my Display Unit loses power, do I have to resynchronize the system?”


  7. “Temperature is not displaying, or not changing or incorrect”


  8. “Display won’t go into the SET mode (i.e numbers flashing)”


  9. “It seems that my display is showing someone else’s usage?”


  10. “My bill amount is different from the Display”


  11. “Can I play the DVD that I received with my PowerCost Monitor™ on my Mac or PC Computer?”





Commercial and Non-Technical Questions



FREQUENTLY ANSWERED QUESTIONS
Technical, Setup & Configurations



“The display is showing dashes in the first and fourth rows.” or “My display is showing “---“. What can I do?”

This situation can be caused by one of the following things:
  1. Display Unit is out of range (too far apart) Max range = 100’ (30m) – 15’ (5m) per wall
  2. Sensor Unit and Display Unit are not synchronized.
  3. Interference from other wireless devices (weather stations, wireless alarms etc.) Note: wireless internets will not interfere with PowerCost Monitor™
  4. Dead Battery – especially if it has been in use for more than 6 months.
Troubleshooting Steps:

  1. Move the Display Unit closer to the Sensor Unit. Does it work now?

  2. If that does not work try re-synchronizing your Sensor Unit as described in User Manual, section 5.4. (You may also suggest relocating the display closer to the location of the sensor as well). Does it work now?

  3. If the above two steps did not work, and the unit is 6 months or older, the sensor battery may be dead. If this is the case, open the sensor unit, take the battery out, and put the battery back in to determine if the unit “beeps”. If it does beep, the battery is likely not the issue. If it does not beep, customer will need to order replacement 3.6V lithium battery.


“The display won’t go out of ID Mode”

Important! Customer must first press and hold the ID button on the display for 5 seconds until it beeps and ID screen displays. Then press the reset button on the sensor until a beep is heard. This step may need to be repeated several times.
Other possible issues include:
  1. Customer did not press the sensor reset button
    a. Bring display near sensor, press reset button.
  2. The sensor unit has inadequate range
    a. Bring display near sensor, attempt synchronization.
  3. Defective display
    a. Replace unit (contact customer service at 1-866-607-2583)


“Every now and then the display spikes up and shows that I am using a lot of electricity, even though I don’t have that many things on?”

A Usage of $8.64 is not normal and cannot be sustained over any period of time. This phenomenon occurs when the sensor unit is reporting a very high value to the display or the information is being corrupted before it reaches the display.

Most of these issues should be resolved with a proper alignment. Following the steps outlined in the quick start and user manual closely will alleviate most usage consumption spikes.

The most likely source of this error is a misaligned sensor arm causing false detections:

a. Due to meter location eye-level sensor alignment may be difficult.

b. Sensor arm screw may not be tightened enough, and wind, rain, snow, etc. can cause the arm to move. The screw on the sensor arm must be tightened.

c. Sensor arm head is too far away from the glass, and water, snow, ice, etc. is causing the sensor to report detection when there is none.




“Usage not updating, remaining at $0.04 /hour”

If the disc is spinning very slowly it will transmit a default minimum consumption of 400 watts. 400 watts translates to $0.04 using the Hydro One rates programmed into the displays for Northern Ontario.

However, the display will stay at the default minimum of 400 watts/ $0.04/hour for only 4 minutes if no transmission is being received. If no transmission is received after 4 minutes, then dashes on consumption and temperature will be displayed.




“I see a battery symbol. What should I do?”

A battery symbol means the battery in the Sensor Unit is very low or already dead. Only a new 3.6V lithium battery, similar to the one that came with the unit will work. These batteries are very different from the typical AA batteries ones you can buy at the hardware store.




“If my Display Unit loses power, do I have to resynchronize the system?”

If Display Unit loses power, simply plug it back in (if adaptor is used) or replace the batteries. You do not need to resynchronize the Display Unit and Sensor Unit again to get PowerCost Monitor™ functioning. Once the Display Unit has power, it will start automatically receiving information from the Sensor Unit.




“Temperature is not displaying, or not changing or incorrect

There are several things that may impact temperature display:
  1. The temperature takes approximately 2-3 minutes to be displayed after installation, but can take longer at times.

  2. The Power Cost Monitor is designed to measure the electricity usage of the home. It is not a wireless thermometer or weather station. True weather stations are sheltered from sun and wind. A utility meter is not. Sun can cause the sensor and meter to rise above zero even though the outside temperature is well below freezing.




“Display won’t go into the SET mode (i.e numbers flashing)”

Ensure that your are pressing AND holding the display Set button for several seconds until a beep is heard. Also, the display unit does not accept a button press for 5 seconds after power up (until the light goes out), so ensure that you wait until the light goes out before pressing the SET button.




“It seems that my display is showing someone else’s usage?”

It is possible that if your neighbour has a PowerCost Monitor™ you may be picking up their signal if using the same wireless address. To solve this issue, reset this address by pressing and holding the transmitter Reset Button for approximately 5 seconds until you here a single beep. This will reset the address. Then perform synchronization.




“My bill amount is different from the Display”

The electricity rate and the total charges differ between Utilities. There are often other administrative costs and taxes applied to bills that may not be accounted for in the base electricity rate. The PowerCost Monitor™ should be used to track real time electricity usage, not to measure accuracy of electricity bill.




“Can I play the DVD that I received with my PowerCost Monitor™ on my Mac or PC Computer?”

The DVD can only be played on a Mac or PC computer if it has been installed with DVD software and has been equipped with a DVD player or CD/DVD player.


FREQUENTLY ANSWERED QUESTIONS
Commercial and Non-Technical Questions



“What is Purolator’s procedure for delivering product if no one is home?”

Purolator has the following the following delivery procedures:
  • An attempt to deliver is made, if no one is available, a door knocker is left with a phone # and Purolator depot location, the recipient can either arrange an appointment for re-delivery or pick up the package ( in some small towns a re-delivery is not possible only pick ups)

  • Once the package is returned to the Purolator Depot a call is made to the recipient, a message is left if possible

  • If the package is still unclaimed after 5 business days, Purolator will call Resolve to find out if there is an alternate number or address and if not it is returned to Resolve.




“Does the PowerCost Monitor™ work on Smart Meters?”

The current PowerCost Monitor™ does not work with Smart Meters, however Blue Line Innovations is working with Smart Meter manufacturers and will have a version of the PowerCost Monitor™ for Smart Meters available when Smart Meters become widely available in Ontario.




“What is a Smart Meter?”

A smart meter allows your local electricity distributor to track how much electricity you used and, more importantly, what time of day you used it. The goal is to raise awareness about the cost of power and encourage consumers to reduce electricity use during times when the price is high.

Smart meters have two-way communication capability, so your local electricity distributor will be able to retrieve billing information automatically, eliminating the need for a flesh-and-blood meter reader.


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